Return, Refund, and Cancellation Policy

Effective Date: April 25, 2025

This policy outlines the rules for refunds and cancellations of courses and other digital products purchased through the OLIV Academy website. By making a purchase, you agree to this policy.

1. Refund Policy
   For Individual Courses and Digital Products
   We offer a refund on individual courses and digital products under the following conditions:
   • Time Limit: You must request a refund within 7 days of the purchase date.
   • Progress Limit: The refund will only be granted if your course progress is less than 10% of the total course content. This allows you to review the initial material to determine if it meets your needs.
   
   Refunds will not be granted for any reason if you have exceeded the time or progress limit.
   
   Non-Refundable Items
   The following items are generally non-refundable:
   • Digital products or services marked as non-refundable at the time of purchase.
   • Courses or materials that have been fully accessed or downloaded.
   • Live workshops, events, or one-on-one tutoring sessions after the scheduled start time.


2. Cancellation Policy
   For Subscription Plans
   If OLIV Academy offers a subscription-based service, you may cancel your subscription at any time.
   • Cancellation Process: You can cancel your subscription by logging into your account settings and following the cancellation instructions.
   • Billing Cycle: Your cancellation will be effective at the end of your current billing cycle (e.g., month or year). You will retain access to the Services until that date and will not be charged for the next period.
   • No Refunds for Partial Use: We do not provide refunds or credits for any partial subscription periods.


3. How to Request a Refund or Cancellation
   To request a refund, please follow these steps:
   • Send an email to hello@olivacademy.com with the subject line "Refund Request".
   • Include your full name, the email address associated with your account, and the name of the course or product you wish to be refunded.
   • Provide a brief explanation of why you are requesting the refund.
   
   Our team will review your request and process eligible refunds within 7 business days.


4. Policy Changes
   We reserve the right to modify this policy at any time. Any changes will be posted on this page, and your continued use of our Services after the changes are posted will constitute your acceptance of the new policy.


5. Contact Us
   If you have any questions about this policy, please contact us at:
   • By email: hello@olivacademy.com
   • By visiting this page on our website: https://www.olivacademy.com/contact-us.php